Taxi Fare between Frankfurt Airport and Oberursel

A regular taxi might cost you between euro 50 and 70 to get you from the Frankfurt Airport to Oberursel.

Since our regular airport transfer service Kilic * has changed his line of business (he now has a fish restaurant/shop in downtown Oberursel), I had to look for a another one.

Welcome to Oberursel!

Welcome to Oberursel!

We are using My Car 24 Airport service & Flughafentransfer now. We’ve made four or five online reservations so far this summer, and it worked out really well each way – Oberursel to the airport, and vice versa.

Leaving your cell phone on the online application is not only mandatory, but essential when it comes to finding your driver outside the busy airport.

After reserving online, you get one mail with the data you entered. Within 24 hours, you get another mail confirming your online registration. They advise you to print it out – good to have if things went wrong – but I only take a screen shot. Making an online reservation is euro 33, a call-in reservation is euro 35.

* This was my previous post about the Flughafenkurier Kilic, who is no longer in business. Please ignore this recommendation. Updated: 25 September 2015

Unlike other blogger friends, I do not get any free services or products in return for recommending anything on this blog. I just want to share my experience with you. If this makes your life a bit easier, then that is my reward.

Depositing your Winter Coat at Frankfurt Airport

As travel towards warmer destinations are sure to pick up again during this winter season, handling a heavy coat on flights isn’t what most of us enjoy.

The Frankfurt Airport offers to keep your coat in its luggage deposit room for a daily fee of 50 cents. This service will run until spring break 2015.

There are three luggage deposit rooms (Gepäckaufbewahrung), see locations below:

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• Terminal 1, Bereich B, Ebene 1 (Ankunft), täglich 24 Stunden geöffnet, Telefon (069) 690-70786;

Terminal 1, Hall B, Level 1 (arrivals), 24-hour coat check-in

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• Terminal 1, Bereich B – C, Ebene 2 (Abflug), täglich von 6 bis 22 Uhr geöffnet, Telefon (069) 690-73277;

Terminal 1, Hall B – C, Level 2 (departures), open daily from 6am – 10pm

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• Terminal 2, Bereich D, Ebene 2 (Ankunft), täglich von 6 bis 22 Uhr geöffnet, Telefon (069) 690-72860.

Terminal 2, Hall D, Level 2 (arrivals), open daily from 6am – 10pm

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If you do use this service, please remember to pick up your coat as well. Personal winter clothing items are only kept for three months, then they get auctioned off.

stones

 Gute Reise!

(Have a good trip!)

Frankfurt Airport Carry-on Baggage Restrictions and Now you Need to Buy a Plastic Bag

Last week, we traveled from Frankfurt via Paris via Birmingham to Nottingham. This took 11 hours. We could have made it to China within the same time.

We all know the guidelines for carry-on restrictions, such as the limit of 4 liquid or gel-like items in your toiletry/medical bag. Unfortunately, my personal care items exceeded that; I had overlooked the tooth paste.

In the past, if that were the case, passengers were usually handed a one-quart, zip-top plastic bag and we stuffed our more than four items in it for a closer inspection at the security check point.

Not anymore. On 29 April 2014, my son and I checked into two different lines at the security checkpoint. He went through quickly, whereas I had to have my toiletry bag checked, was informed of one too many gel-like items. New: instead of being given a bag, I was told to pack up again and buy a bag. As simple as that. “Where can I buy a bag?”, “Over there.” came the very enthusiastic answer. I don’t blame them either. Security screeners, working in a very noisy and strenuous environment and dealing with nervous and/or tired passengers, only make € 6,85 an hour at the Frankfurt Airport. That is before taxes. Some of them are married with children.

After I repacked, gathered my belongings, and put on my boots again, I went to look for this over there machine. By then, I had to rely on this very useful female trait of asking someone for help. I was taken to  the machine. It is the size of a cigarette machine and facing the wrong way. Wrong  in the sense that out-coming passengers can’t see it.

After a very short period of relief,  I noticed I didn’t have the right change. The machine takes only 50cent and 1euro coins. Of course, I had everything else in my purse, but not the required change.

Back to the friendly staff, who helps direct passengers. One of them was able to make change for my two euro coin, so I could buy this darn safetybag packet.

carry-on zip-top plastic bag at Frankfurt Airport

carry-on zip-top plastic bags for sale at Frankfurt Airport

For the readers who wonder why I kept it in carry-on. I was booked on a flight without check-in baggage.

My son was starting to get a bit worried, because I was gone for at least an extra 20 minutes. And he did not know I had to go off to buy this plastic bag. Well, I guess the airport is either trying to cash in on this gold mine OR reduce our carbon footprint by making passengers more mindful.

I will definitely remember this next time. Both bags from the little yellow packet are in my toiletry bag now.

Fact: Always keep a plastic bag (16.2 cm X 24.2 cm or 6.38″ X 9.53″) with you. Running off to make this purchase and separating from your clueless fellow travelers does not improve your travel mood at 6:30am. “Mama, wo warst du denn die ganze Zeit…?”

 

By TGV from Frankfurt to Paris

For our weekend get-away to Paris, we had decided to go by train when the Deutsche Bahn (DB) had one-way tickets for just euro 39.

We were really glad to have chosen Paris by train and not Mallorca by plane (we had briefly considered it), because the day of our departure, Frankfurt Airport was on strike all day.

We  boarded the S-Bahn from our newly rebuilt train station in Oberursel to the Hauptbahnhof (21 minutes).

Oberursel train station

Oberursel train station

I enjoyed a few minutes under blue skies near the Frankfurt Hauptbahnhof exit, while my husband was across the street trying to locate a machine to charge his mobile phone. We could not find a place within the train station.

Frankfurt/Main

Frankfurt/Main

It is quite an adventure to travel by TGV (French: Train à Grande Vitesse, high-speed train). At times, it almost feels like you’re on a flight. Also, once you get onto French soil, the speed really picks up. When other trains pass, your ears pop afterwards. The train conductor makes announcements like any captain on an aircraft would do.

TGV leaving Frankfurt

TGV leaving Frankfurt

And yes, after four hours of high-speed traveling, your legs might buckle a bit when you get off the train.

Then it was off by car, with a little tour through the red-light district Pigalle.

Pigalle, Paris

Quartier Pigalle, Paris

Here is my favorite photo, which captures the spirit of Quartier Pigalle on a Friday night.

Moulin Rouge, Quartier Pigalle

Moulin Rouge, Quartier Pigalle

We finished off the evening with a bottle of wine at my brother-in-law’s home in Suresnes. Paris, here we are!

Review for iPod Repair at Store in Frankfurt

Our son’s iPod had a partly cracked iPod screen, so he decided to do some comparison shopping for the repair. Instead of using the Apple Store in Frankfurt where the charge was around euro 120, he opted for a cheaper repair at euro 90 through re:Store in Frankfurt (located in the MyZeil shopping area).  When translated into English, re:Store calls itself “Europe’s Biggest Apple Premium Reseller”.  Here begins a mystery.

After arriving home some days later with the “repaired” iPod, our son began recharging the dead battery.  But there was a problem. The top of the newly replaced screen wasn’t properly attached to the rest of the iPod.  This was a bit irritating, of course, but he also discovered that the sleep button didn’t work any more.  Why?  Aside from the cosmetic flaw on the original screen, the device was in good working order when he had turned it in for repair.

By taking the iPod back to re:Store and filing a customer complaint, one would assume that the screen repair would then be correctly carried out AND that the problem with the sleep button would also be corrected.  Think again.

What follows is a chronicle of notes and correspondence that traces our attempts to resolve the matter.

First, our son’s notes:

Saturday 7. September: went to re:store to have iPod Touch 4th Gen. repaired

  • Screen (glass cover) was cracked, no other damages
  • Gave clerk device, was given receipt to be shown on return
  • Was told by re:Store clerk that device would be fixed within 4 days and that the store would call our house number

 

Monday 16. September: called re:Store

  • re:Store hadn’t called me as promised, so I took the initiative
  • Person hastily told me that device has “just arrived today”

 

Wednesday 18. September: went to re:Store to pick up iPod Touch 4th Gen.

  • Took device briefly out of plastic bag + looked at the screen, screen looked slightly loose but otherwise functional
  • Left store + tried to switch on iPod Touch 4th Gen. at train station
  • Wouldn’t switch on, so assumed battery dead
  • Went home + charged device on Klipsch speakers/dock
  • Removed device from speakers/dock + light from switched on display shone through side of device – now obvious that screen was not properly attached + power (same as sleep) button unresponsive

 

Thursday 19. September: went to Re:store to return iPod Touch 4th Gen. for second repair

  • Return device to clerk, he looks at it and notices that it has indeed not been fixed properly
  • Prints out a refund form + takes it to be sent off for repair again

o     “Grund der Reklamation: Display sitzt in der linken oberen Ecke nicht fest. Powerbutton geht nicht.”

 

Friday 20. September: received call from company (Herr Vogt, Handyschmiede) that repairs Apple products for re:Store

  • Herr Vogt states that screen can be fixed (?), but sleep button can’t due to broken cables
  • Claims that device contains parts that aren’t officially from Apple – asks when and where device was bought
  • Claims that device had been tampered with previous to them obtaining the device – apparent soldering on port at bottom of device
  • Keeps referring back to photos taken of insides of device before repaired by them – tries to remove blame from both re:Store and his company
  • Advises to trade-in device at Apple store, as Apple has a trade-in policy
  • His company will give a 50% refund on the repair, provided I follow these instructions:

1.             Pick up device at re:Store on Monday

2.             Reply to email sent that includes photo evidence. Include bank or Paypal account so that company can transfer refund.

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Correspondence between our son and the outsourced place of repair, Handyschmiede.

Sehr geehrter Herr Shipley,

wie telefonisch besprochen handelt sich es bei dem Gerät um einen „refurbished“ iPod, bzw. einen bereits von einem Fremdanbieter reparierten iPod. Da wir nur die eigentliche Reparatur gewährleisten, also den Displaywechsel, sind andere Defekte, die zuvor entstanden, nicht über uns zu beanstanden. Erneut schicke ich Ihnen die Fotos, die einen Defekt des Standby-Flexes zeigen sowie asiatische Zeichen eines Fremdteils.

Da wir Ihnen dennoch entgegenkommen möchten, biete ich Ihnen – wie telefonisch besprochen – eine Gutschrift von 50 Prozent an den geleisteten 89,- Euro an. Bitte lassen Sie uns dafür Ihre Bankverbindung zukommen.

Ein kurzer Einblick in unsere Memos:
– Auftragsannahme im re:Store Frankfurt am 7.9.2013
– Bearbeitung der Reparatur in der Werkstatt von Handyschmiede Frankfurt

– Analyse: iPod wurde unsachgemäß vom Fremdanbieter bearbeitet, Originalteile gewechselt, Schrauben fehlen und das Standby-Flex-Kabel ist abgerissen. Fotos versendet.
– Defektes Display wurde auftragsgemäß repariert.

– Reklamation am 20.9.2013 in der Werkstatt eingetroffen
– Display stand etwas ab, da WLAN-Antenne verrutscht. Erneute Fehleranalyse der Defekte zuvor.

….Vogt

Here are the photos of the iPod, sent to us by Handyschmiede.

refurbished iPod

refurbished iPod 2

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After our son left to go to school in England, we were left to take care of this by phoning Handyschmiede.

Wednesday, 2 October

* I called Mr. Vogt at Handyschmiede, who stated the iPod came in refurbished and there was nothing he could do about it.

* I called re:Store to ask for serial number of the iPod. We had the slight hope that it was not our son’s iPod and there was a mix up. As the iPod’s charge was low, the clerk told me he would charge it, then open it to look at the serial number. I could call back within 30 minutes.

* I called back to find out that the serial number from the Apple store’s original bill and the iPod in question to be the same.  (My husband had bought the iPod directly from the Apple store on the Grosse Bockenheimer Strasse in Frankfurt in 2011.)

* My husband decided to call re:Store instead and told them how the repair was handled. The clerk advised him that he had to call Handyschmiede to get their side of the story.  He was promised a return call on Friday (two days later, as there was a holiday in between).

* That call never came on Friday.

* My husband called re:Store on the following Tuesday to find out that the clerk he had talked to wasn’t available.  The clerk on the phone then promised to research the matter with Handyschmiede and his absent colleague.

* My husband called again on Friday and Saturday of the same week.  How is it that the power button functioned before the screen repair, but not after?  The bottom line:  He should contact Handyschmiede about the problem.

…. back to square one.

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 A further update will follow.