Maria Shipley

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Deutsche Bahn and new Passengers’ Rights

From today’s issue of the ADAC:

Good news for Deutsche Bahn travelers who have had to put up with frequent delays, missed connections and overcrowded trains due to additional maintenance check-ups.

Frequently delayed ICE-T-routes are:

– Hamburg – Berlin – Leipzig – München
– Wiesbaden – Frankfurt – Leipzig – Dresden
– Stuttgart – Singen – Zürich
– Dortmund – Koblenz – Mainz – Frankfurt – Nürnberg – Passau – Wien.

Deutsche Bahn claims though 90 % of all  other ICE- und IC-trains are on schedule.

As of 2009, a new regulation will stipulate that all railway passengers are entitled to reimbursement of 25% off their ticket price for a one-hour delay at the arrival point (50% off the ticket for a two-hour delay).

This new rule was passed by the German Federal Cabinet in October of this year. This rule of reimbursement does not apply to taking several late trains to reach the final destination. If you arrive at your final destination one hour late, then the reimbursement is 25% off the ticket price.

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